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Conflict Prevention & De-Escalation: A Focus on Individuals Experiencing Homelessness, Mental Illness or Substance Use

June 8, 2026 9:00 AM - 4:00 PM (MDT)

Description

The City of Edgewater Parks & Recreation has teamed up with CPRA to bring trainer, Ryan Dowd, back to Colorado on Monday, June 8th for a 3-hour training called, "Conflict Prevention & De-Escalation: A Focus on Individuals Experiencing Homelessness, Mental Illness or Substance Use." 

This event has two session times available to best accommodate your schedule. The morning session will be from 9:00am-12:00pm and the afternoon session will be from 1:00pm-4:00pm. The content is the same for both session times. Select your preferred time slot on the registration page.

Location: City of Edgewater Parks & Recreation, 1800 N Harlan St, Edgewater, CO 80214

About this training event:

This 3-hour session is a basic training on conflict prevention and de-escalation. It is designed specifically for frontline employees who interact with many individuals suffering from homelessness, mental illness and substance use. The trainer, Ryan Dowd, has run a large homeless shelter outside Chicago for over 20 years. His trainings are used by thousands of organizations around the world, including McDonald’s, Wendy’s and Whataburger.

Meet Ryan!


When I was 21 years old, I started working at a large homeless shelter outside of Chicago. I had no idea what I was doing. I received zero training.

In my first year at the shelter, I had:

  • A knife pulled on me.
  • A pulled pork sandwich dumped on my head.
  • A delusional woman (who thought she was Queen Elizabeth) threaten me.

It was really freakin’ tough! I spent the next twenty years at the shelter learning how to prevent and deescalate conflict. It took a lot of experimentation to see what works:  

  • What happens if I stand this way?   
  • What will he do if I say this phrase?  
  • When should I call the police?

Now I train organizations how to work with individuals experiencing homelessness. Our trainings are used by over 2,200 organizations in eight countries: 

  • Libraries
  • Nonprofits
  • Businesses
  • Local government, etc.

Learn more at www.homelesstraining.com.

Time

There are two session times available when you register - A morning session and an afternoon session. The sessions are the same and both 3 hours long. 

Morning session option: 9:00am - 12:00pm 

Afternoon session option: 1:00pm - 4:00pm

Location

Edgewater Parks & Recreation

Map to Edgewater Parks & Recreation

Parking: If parking is full at 1800 N Harlan, you may park next door in the FACC Parking Lot, 1900 Harlan Street.

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Contact Information

Name: CPRA Office
Email: cpra@cpra-web.org
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